Amplife® Brand Experience Service TermsUpdated 10 hours ago
The Amplife® Brand Experience Service ("Brand Experience") is an optional paid Service that upgrades an existing presence on Amplife® from a single standard page into a multi-page branded experience with enhanced content templates, store pages, autoplaying video support, and premium media sections.
These Brand Experience Service Terms ("Service Terms") contain the terms and conditions that govern your access to and use of the Brand Experience Service. By subscribing to or using the Service, you agree to be bound by the terms of these Service Terms.
These Service Terms are part of the applicable Amplife® Participation Agreement governing your relationship with Amplife® ("Agreement"), whether as a Vendor, Cause, or Ambassador, and are incorporated into that Agreement by reference. In the event of a conflict between these Service Terms and the Agreement, the Agreement will control.
Pricing, plan tiers, discount eligibility, and feature details for Brand Experience are available at amplife.co/pricing and are incorporated into these Service Terms by reference. Amplife® reserves the right to update pricing and plan details in accordance with Section 1.4 of these Service Terms.
Definitions
As used in these Service Terms:
"Amplife® Store" means a set of pages with unique URLs on amplife.co created under your Brand Experience subscription, built using sections and blocks that showcase your brand and listings.
"Amplife® Premium Content" means templates created under your Brand Experience subscription that are placed on your listing detail pages and collection pages on amplife.co.
"Brand Experience" means your Amplife® Store and Amplife® Premium Content templates collectively, created by Amplife® by recreating your existing website based on the URLs you submit and any supplementary materials you provide directly.
"Brand Experience Source Materials" means the website page URLs you submit to Amplife® for recreation, and any additional images, videos, or written copy you provide directly to supplement those pages.
"Subscriber" means the Vendor, Cause, or Ambassador who has subscribed to the Brand Experience Service.
"Subscription Period" means the monthly or annual billing cycle for which your Brand Experience subscription is active, beginning on the date payment is processed.
"Archived Status" means the state in which your Brand Experience Pages are no longer publicly displayed on amplife.co but your content is retained in our system and can be restored upon reactivation.
All other capitalized terms not defined here have the meanings given in the applicable Agreement.
1. Subscription and Billing
1.1 Subscription Plans
Brand Experience is available on monthly or annual billing cycles. Plan tiers, pricing, and applicable discounts for Vendors, Causes, and Ambassadors are set forth in the Brand Experience Policy. Annual plans are billed as a single upfront charge at 25% off the monthly rate.
1.2 Billing and Payment
Your Brand Experience subscription will be charged to your Primary Payment Method on file with Amplife® on the first day of each Subscription Period. For annual plans, the full annual amount is charged on the subscription start date and on each annual renewal date thereafter.
You authorize Amplife® to charge your Primary Payment Method for all amounts due under these Service Terms. If your Primary Payment Method cannot be charged, Amplife® may attempt to charge any other eligible payment method on file.
1.3 Subscription Upgrades and Downgrades
Subscription upgrades take effect immediately. Downgrades or cancellations take effect at the next billing date.
1.4 Price Changes
Amplife® reserves the right to change Brand Experience pricing from time to time. You will receive at least 30 days advance written notice of any price change before it takes effect. Your continued use of the Service following the effective date of a price change constitutes your acceptance of the new pricing.
2. Brand Experience Pages
2.1 Setup and Creation Process
To initiate your Brand Experience, you will:
Determine your Brand Experience plan tier;
Pay for your Brand Experience plan through the pricing page at amplife.co/pricing. Your Subscription Period begins on the date payment is processed and recurring billing follows from that date;
Submit the Brand Experience Creation Form, available through your Vendor Portal, with a list of URLs from your existing website corresponding to the pages, listing detail pages, and collection pages you want recreated on amplife.co, within the limits of your plan tier; and
Optionally provide supplementary high-quality images, videos, or written copy directly if you want specific materials used in place of or alongside what appears on your website.
Amplife® will not begin creation until payment is confirmed. By submitting the Brand Experience Creation Form, you grant Amplife® permission to access the pages at your submitted URLs and recreate their content on amplife.co using the available Brand Experience sections and templates.
Amplife® will recreate your website pages as accurately as possible using the available sections. Pages or elements with complex transitions, animations, or functionality that cannot be reproduced using the available sections will be recreated as closely as possible. If a section cannot be reproduced without compromising quality, Amplife® will notify you and you will decide whether to remove that section or proceed with an alternative.
After your Brand Experience is live, changes must be submitted through the Brand Experience Edit Form. Amplife® does not proactively update Brand Experience pages when your source website changes.
Amplife® Agency services may be engaged separately for original content creation. Agency-produced content that appears in your Brand Experience is subject to the Agency's own terms and is not a standard component of this Service.
2.2 Content Standards
You are responsible for ensuring that your Brand Experience Source Materials and your existing website content comply with the Agreement, these Service Terms, and Amplife®'s Program Policies. Amplife® reserves the right to decline to recreate, remove, or request modification of any content in your Brand Experience that:
violates applicable law;
infringes any third-party intellectual property right;
contains false, misleading, or defamatory material;
does not meet Amplife®'s content and media standards as set forth in the Program Policies;
is otherwise inconsistent with Amplife®'s brand guidelines;
misrepresents Amplife®'s endorsement or implies that Amplife® operates or owns the Brand Experience Pages as its own;
makes false claims about the Subscriber's credentials, certifications, or eligibility (for example, falsely claiming Disabled-Owned, Disabled-Designed, or Disabled-Solution status);
is used to collect customer personal data for off-platform purposes; or
facilitates unlicensed commercial transactions that bypass Amplife®'s marketplace (applicable to Causes and Ambassadors who are not approved as Vendors).
2.3 Content License
The license grants applicable to your Brand Experience Source Materials and to the content recreated in your Brand Experience are governed by Section 4 of the Vendor Participation Agreement, Section 3.1 of the Amplife® Love Participation Agreement, or Section 3.1 of the Team Amplife® Participation Agreement, as applicable to your subscriber type. By submitting the Brand Experience Creation Form and providing any supplementary materials, you represent and warrant that you have all rights necessary to grant those licenses and that Amplife®'s recreation and use of your content will not violate any third party's rights.
2.4 Amplife® Rights Over Brand Experience Pages
Amplife® has the right to determine the design, layout, functionality, and availability of all pages on amplife.co, including Brand Experience Pages. Amplife® may update templates, content blocks, or platform features at any time. Where a platform update materially affects existing Brand Experience Pages in a way that requires you to rebuild content, Amplife® will provide reasonable advance notice and a transition period of at least 30 days.
3. Cancellation
3.1 Cancellation by Subscriber
You may cancel your Brand Experience subscription at any time through your Vendor Portal, Cause Portal, or Ambassador Portal, or by contacting us at [email protected]. Cancellation takes effect at the end of the current Subscription Period. Your Brand Experience Pages will remain active and publicly available until the end of the paid Subscription Period.
3.2 Cancellation by Amplife®
Amplife® may cancel your Brand Experience subscription immediately if:
your underlying Agreement is terminated for any reason;
you materially breach these Service Terms and fail to cure within 7 days of written notice; or
your account is suspended for fraud, policy violations, or other cause under the Agreement.
4. Payment Failure and Archiving
4.1 Grace Period
If a scheduled payment fails, Amplife® will notify you by email and attempt to charge your payment method again within 3 business days. If payment remains unsuccessful after the initial failure, you will have a 14-day grace period from the original billing date during which your Brand Experience Pages remain publicly available. Amplife® will send reminder notifications at day 3, day 7, and day 12 of the grace period.
4.2 Archiving
If payment is not received by the end of the 14-day grace period, your Brand Experience Pages will be moved to Archived Status. In Archived Status:
your Brand Experience Pages are no longer publicly displayed on amplife.co;
your standard single-page presence (Ambassador Page, Cause Page, or standard vendor listing) remains active and publicly available;
your Brand Experience Content is retained in our system; and
no further subscription charges are billed until you reactivate.
Amplife® will notify you by email when your Brand Experience Pages are moved to Archived Status.
4.3 Archiving Upon Voluntary Cancellation
If you voluntarily cancel your subscription, your Brand Experience Pages will be moved to Archived Status at the end of the current paid Subscription Period. The same archiving conditions described in Section 4.2 apply.
5. Reactivation
5.1 Reactivation Within 90 Days
If you reactivate your Brand Experience subscription within 90 days of the date your pages were moved to Archived Status, your Brand Experience Content will be fully restored and your pages will be republished. A new Subscription Period begins on the date of reactivation and you will be charged accordingly.
5.2 Reactivation After 90 Days
If 90 days have passed since your pages were moved to Archived Status, Amplife® reserves the right to remove your Brand Experience Content from our systems. If your content has been removed, reactivation will require you to rebuild your Brand Experience Pages from the beginning. Amplife® will make reasonable efforts to notify you before removing archived content, but is not obligated to retain content beyond the 90-day window.
5.3 Reactivation and Discounts
Reactivating subscribers who remain eligible for a Cause or Ambassador discount will receive the applicable discount rate in effect at the time of reactivation. Grandfathered pricing does not survive an archiving period of more than 90 days.
6. Refunds
Brand Experience subscription fees are non-refundable except in the following circumstances:
Amplife® service failure: If Brand Experience Pages are unavailable due to a failure directly attributable to Amplife® (excluding scheduled maintenance, infrastructure provider outages, force majeure, or third-party service failures) for a continuous period exceeding 24 hours, you may request a prorated credit for the affected period. Credits will be applied to your next billing cycle and are not issued as cash refunds.
Billing error: If you are charged an incorrect amount due to an error by Amplife®, we will issue a full correction or refund of the overbilled amount upon confirmation.
No refunds are issued for partial months, voluntary early cancellation, unused plan features, or downgrades mid-cycle.
7. Termination of Underlying Agreement
If your Agreement (Vendor, Cause, or Ambassador Participation Agreement) is terminated for any reason, your Brand Experience subscription will be cancelled immediately and your Brand Experience Pages will be moved to Archived Status. The reactivation window in Section 5 will not apply if termination was due to a material breach, fraud, or policy violation on your part. In all other cases of Agreement termination, the 90-day reactivation window applies.
8. Service Availability
Brand Experience Pages are hosted on Amplife®'s platform, which relies on third-party e-commerce infrastructure. Amplife® targets 99.9% uptime for the platform on an annual basis. Actual availability is subject to our infrastructure provider's performance, scheduled maintenance windows, and circumstances outside Amplife®'s reasonable control including third-party infrastructure failures, distributed denial of service events, and force majeure conditions.
Scheduled maintenance that may affect Brand Experience Page availability will be communicated by email to the address associated with your account with at least 48 hours advance notice where practicable.
Amplife® does not guarantee uninterrupted or error-free availability of Brand Experience Pages and is not liable for any business impact resulting from downtime attributable to our infrastructure provider or circumstances outside Amplife®'s reasonable control.
9. Limitation of Liability
Amplife®'s liability in connection with the Brand Experience Service is subject to the Limitation of Liability provisions of your applicable Agreement. In no event will Amplife® be liable for any loss of content, lost revenue, or business impact resulting from archiving, downtime, or termination of the Brand Experience Service.
10. Modifications to These Service Terms
Amplife® reserves the right to update these Service Terms from time to time. Material changes will be communicated with at least 30 days advance notice by email to the address associated with your account. Your continued use of the Brand Experience Service following the effective date of any change constitutes your acceptance of the updated terms.
11. Contact
For questions about your Brand Experience subscription, contact us at [email protected].