The terms and conditions that govern all vendors.

Amplife® Vendor Participation Agreement

The terms and conditions that govern the use of the Sell with Amplife® Service.

Sell with Amplife® Service Terms

All vendors are expected to adhere to the following Code of Conduct when selling with Amplife&#xAE;. Vendor offenses and prohibited content can result in suspension and/or termination of your Amplife&#xAE; account.This policy requires that vendors act fairly and honestly on Amplife&#xAE;&#xA0;to ensure a safe buying and selling experience. All vendors must:<ul><li dir="ltr" style="text-decoration:none;">Treat everybody with respect, including communicating with Amplife&#xAE; and customer support requests;</li><li dir="ltr" style="text-decoration:none;">Provide accurate information to Amplife&#xAE;&#xA0;and our customers at all times;</li><li dir="ltr" style="text-decoration:none;">Act fairly and not misuse our features or services;</li><li dir="ltr" style="text-decoration:none;">Not attempt to damage or abuse another vendor, their listings or ratings;</li><li dir="ltr" style="text-decoration:none;">Not attempt to influence customers&#x2019; ratings, feedback, and reviews;</li><li dir="ltr" style="text-decoration:none;">Not send unsolicited or inappropriate communications;</li><li dir="ltr" style="text-decoration:none;">Not contact customers who have placed an order on Amplife&#xAE; except to fulfill the order and answer their customer service questions;</li><li dir="ltr" style="text-decoration:none;">Not attempt to circumvent the Amplife&#xAE;&#xA0;sales process, unless you are on an active&#xA0;<a href="https://help.amplife.co/en-US/cost-to-sell-583488#showcase-selling-plan">Showcase Selling Plan</a>;</li><li dir="ltr" style="text-decoration:none;">Not operate more than one vendor account on Amplife&#xAE;&#xA0;without a legitimate business need; and</li><li dir="ltr" style="text-decoration:none;">Not engage in conduct that violates price fixing laws.</li></ul>Violating the Code of Conduct or any other<a href="https://help.amplife.co/en-US/articles/program-policies-140786">&#xA0;Program Policies</a>&#xA0;may result in actions against your account, such as cancellation of listings, withholding of payments, and suspension and/or termination of your Amplife&#xAE; account.<h2 dir="ltr" id="accurate-information">Accurate Information</h2>You must provide accurate information to Amplife&#xAE;&#xA0;and our customers, and update the information if it changes. For example, this means that you must use a business name that accurately identifies your business and place your listings in the correct category.<h2 dir="ltr" id="acting-fairly">Acting Fairly</h2>You must act fairly and lawfully and may not misuse any service provided by Amplife&#xAE;. Examples of unfair activities include:<ul><li dir="ltr" style="text-decoration:none;">Providing misleading or inappropriate information to Amplife&#xAE;&#xA0;or our customers, such as by creating multiple listings for the same listing or posting offensive listing images;</li><li dir="ltr" style="text-decoration:none;">Attempting to increase the price of a listing after an order is confirmed;</li><li dir="ltr" style="text-decoration:none;">Artificially inflating web traffic (using bots or paying for clicks);</li><li dir="ltr" style="text-decoration:none;">Attempting to influence search results by inflating search ranking through keyword manipulation or incentivizing customers&#x2019; searches to appear as organic behavior;</li><li dir="ltr" style="text-decoration:none;">Attempting to damage another vendor, their listings or ratings; and</li><li dir="ltr" style="text-decoration:none;">Allowing other people to act on your behalf in a way that violates our policies or your agreement with Amplife&#xAE;.</li></ul><h2 dir="ltr" id="ratings-feedback-and-reviews">Ratings, Feedback, and Reviews</h2>You may not attempt to influence or inflate customers&#x2019; ratings, feedback, and reviews. You may request feedback and reviews from customers that ordered your listing in a neutral manner, but may not:<ul><li dir="ltr" style="text-decoration:none;">Pay for or offer an incentive (such as coupons or free listings) in exchange for providing or removing feedback or reviews;</li><li dir="ltr" style="text-decoration:none;">Ask customers to write only positive reviews or ask them to remove or change a review;</li><li dir="ltr" style="text-decoration:none;">Solicit reviews only from customers who had a positive experience; and</li><li dir="ltr" style="text-decoration:none;">Review your listings or competitors&#x2019; listings.</li></ul><h2 dir="ltr" id="communications">Communications</h2>You may not send unsolicited or inappropriate messages. All communications to customers must be necessary for fulfilling the order or answering customer support requests. Marketing communications are prohibited.<h2 dir="ltr" id="customer-information">Customer Information</h2>If you receive customer information such as emails, addresses or phone numbers to fulfill orders, you may use that information only to fulfill orders. You must keep customer information confidential at all times and only parties that fulfill the order can access it. You may not use customer information to contact customers (except to fulfill orders and answer customer support requests) or share it with any third party.<h2 dir="ltr" id="circumventing-the-sales-process">Circumventing the Sales Process</h2>You may not attempt to circumvent the Amplife&#xAE;&#xA0;sales process or divert Amplife&#xAE;&#xA0;customers to another website. This means that you may not provide links or messages that prompt users to visit any external website or complete a transaction elsewhere.Only vendors with an active&#xA0;<a href="https://help.amplife.co/en-US/cost-to-sell-583488#showcase-selling-plan">Showcase Selling Plan</a>&#xA0;subscription may circumvent the sales process, subject to&#xA0;<a href="https://help.amplife.co/en-US/sell-with-amplife-service-terms-524172">Sell with Amplife</a><a href="https://help.amplife.co/en-US/sell-with-amplife-service-terms-524172">&#xAE;</a><a href="https://help.amplife.co/en-US/sell-with-amplife-service-terms-524172">&#xA0;Service Terms</a>.<h2 dir="ltr" id="multiple-selling-accounts-on-amplife">Multiple Selling Accounts on Amplife&#xAE;</h2>You may only maintain one vendor account unless you have a legitimate business need to open a second account and your account is in good standing. If any of your accounts are not in good standing, we may deactivate all of your selling accounts until all accounts are in good standing.An example of a legitimate business justification is if you own multiple brands and maintain separate businesses for each.<h2 dir="ltr" id="listing-quality">Listing Quality</h2>All vendors must maintain high-quality listings. Indications that you are not maintaining high-quality listings, content, and experiences include excessive negative customer reviews and excessive refund requests.<h2 dir="ltr" id="policy-violations">Policy Violations</h2>Failure to adhere can result in suspension and/or termination of your Amplife&#xAE; account. All vendors are responsible for understanding and complying with all<a href="https://help.amplife.co/en-US/articles/program-policies-140786">&#xA0;Program Policies</a>.

Code of Conduct

Because Amplife® is a curated disabled-only marketplace, we inherently restrict all listings until we determine that they meet our criteria of serving the disabled community.

Listings offered on Amplife&#xAE; must comply with all international, federal, state, and local laws and regulations and with our <a href="https://help.amplife.co/en-US/articles/program-policies-140786">Program Policies</a>. The sale or advertisement of illegal, unsafe, or other restricted listings is prohibited, and can also lead to legal action, including civil and criminal penalties.Creating a listing in violation of the law or any of the Program Policies, including this Restricted Listings Policy, may result in actions against your account, such as cancellation of listings, withholding of payments, and suspension and/or termination of your Amplife&#xAE; account. We encourage you to consult with your legal advisors if you have questions about the laws and regulations concerning your listings.Amplife&#xAE; encourages you to report listings that violate Program Policies or applicable laws by&#xA0;<a href="mailto:vendor@amplife.co" style="text-decoration:none;">contacting us</a>. We will investigate each report thoroughly and take appropriate action.Because Amplife&#xAE; is a curated disabled-only marketplace, we inherently restrict all listings until we determine that they meet our criteria of serving the disabled community.All listings must serve the disabled community:<h3 id="disabled-owned">Disabled-Owned</h3>At least 51% founded, owned, operated or controlled by people with disabilities.<h3 id="disabled-designed">Disabled-Designed</h3>Created, developed or produced by people with disabilities.<h3 id="disabled-solution">Disabled-Solution</h3>Solves a problem for people with disabilities.<h2 dir="ltr" id="additional-restrictions">Additional Restrictions</h2><ul><li dir="ltr" style="text-decoration:none;">If your listings are required to display a warning or certification, you must provide Amplife&#xAE; with the correct warning or certification on the&#xA0;<a href="https://help.amplife.co/en-US/manage-listings-526437">Vendor Portal</a>. <a href="https://help.amplife.co/en-US/listing-guidelines-539771#certifications--warnings">Learn more how to add Certifications &amp; Warnings to your listings</a>. </li><li dir="ltr" style="text-decoration:none;">Certain categories require you to provide additional information and/or a supplemental guarantee before listing in those categories.</li><li dir="ltr" style="text-decoration:none;">Certain listings are subject to additional regulation in the state of California (not an exhaustive list), such as listings that potentially impact air quality determined by the <a href="https://ww2.arb.ca.gov/executive-orders-certifications-verifications">California Air Resources Board (CARB)</a>, meet minimum efficiency requirements determined by the <a href="https://www.energy.ca.gov/rules-and-regulations/appliance-efficiency-regulations-title-20">California Energy Commission (CEC)</a>, and warning requirements mandated by California&#x2019;s Proposition 65 (Prop 65), officially known as the Safe Drinking Water and Toxic Enforcement Act of 1986, determined by the <a href="https://oehha.ca.gov/proposition-65/law/proposition-65-law-and-regulations">California Office of Environmental Health Hazard Assessment</a>.</li><li dir="ltr" style="text-decoration:none;">If you wish to list items for international purchase, you are responsible for conducting proper research to ensure that the items listed comply with all applicable laws and regulations, including the&#xA0;<a href="https://help.amplife.co/en-US/international-vendor-policy-551485">International Vendor Policy</a>.</li><li dir="ltr" style="text-decoration:none;">Listings that claim to be &quot;FDA Cleared,&quot; &quot;FDA approved&quot; or listings that include the FDA logo in associated images need to meet additional requirements, such as&#xA0;<a href="https://www.fda.gov/forconsumers/consumerupdates/ucm047470.htm" style="text-decoration:none;">Is It Really &apos;FDA Approved&apos;?</a>&#xA0;and&#xA0;<a href="https://www.fda.gov/AboutFDA/AboutThisWebsite/WebsitePolicies/ucm218116.htm" style="text-decoration:none;">FDA Logo Policy</a>.&#xA0;</li></ul><h2 dir="ltr" id="restricted-listing-categories">Restricted Listing Categories</h2>To list in these categories and certain listings, we require you to provide additional information for approval:<h3 id="baby--kids">Baby &amp; Kids</h3><ul><li style="font-size: 16px;">Clothing with drawstrings at the hood and neck area of children&#x2019;s upper outerwear in sizes 2T to 12 (or the equivalent) is prohibited, and clothing with drawstrings at the waist and bottom of children&apos;s upper outerwear in sizes 2T to 16 (or the equivalent) must be limited to 3 inches outside the drawstring channel when the garment is expanded to its fullest width; such garments must be free of toggles, knots, and other attachments at the free ends of drawstrings. If a waist or bottom drawstring in upper outerwear sizes 2T to 16 or the equivalent is one continuous string, it must be bar tacked (i.e., stitched through to prevent the drawstring from being pulled through its channel).</li></ul><h3 id="medical--mobility">Medical &amp; Mobility</h3><ul><li style="font-size: 16px;">Durable medical equipment must not contain claims about medical devices that exceed the approved indications for use given by the FDA. Excessive claims include targeting use at children if the device is only cleared for adult use; advertising for use in a part of the body not specified in the indications for use; and selling prescription devices without a prescription. For more information, check out the FDA <a href="https://www.fda.gov/MedicalDevices/default.htm" id="isPasted" style=" text-decoration: none;">Medical Device web page</a>.</li></ul>These are not all restricted categories and we will add to this list as more categories are added.<h2 id="restricted-listing-claims">Restricted Listing Claims</h2>When you make claims in listings, they must be accurate and you must be able to prove they are true. A claim can be misleading if relevant information is left out or if it suggests something that&apos;s not true. You must offer proof when you make claims, especially when they&apos;re about health, safety, or performance. You may also be required to provide proof that your listing matches the technical specifications and listing composition described on the listing detail page. You must provide Amplife&#xAE; with documents to support any claim you include in a listing when asked. These should include scientific evidence such as the results of tests or other research carried out by experts in the proper field. If you cannot substantiate claims made in your listing detail page or listing packaging, we may remove your listings. Some examples of claims that need supporting proof include, but are not limited to, those that say a listing:<ul><li style="font-size: 16px;">Is anti-microbial</li><li style="font-size: 16px;">Is anti-bacterial</li><li style="font-size: 16px;">Can reduce the risk of concussions</li><li style="font-size: 16px;">Is made of a particular material, such as bamboo and leather</li><li style="font-size: 16px;">Meets a certain purity standard, such as claims an item is 100% all-natural or has organic ingredients</li><li style="font-size: 16px;">Meets a certain quality standard, such as the ISO 13485</li><li style="font-size: 16px;">Meets a certain technical specification, such as the stated battery capacity of a power wheelchair&apos;s battery</li></ul>Product marketing is regulated by the Federal Trade Commission (FTC).Environmental claims must follow FTC marketing guidelines. These include the FTC Green Guides, which show how to avoid claims that mislead or deceive consumers. The FTC identifies terms like &quot;environmentally-friendly&quot; &quot;eco-friendly&quot;, and &quot;green&quot; as potentially problematic.For more information, check out:<ul><li style="font-size: 16px;"><a href="https://www.ftc.gov/policy/federal-register-notices/guides-use-environmental-marketing-claims-green-guides" style=" text-decoration: none;">FTC Green Guides</a></li><li style="font-size: 16px;"><a href="https://www.ftc.gov/tips-advice/business-center/guidance/environmental-claims-summary-green-guides" style=" text-decoration: none;">FTC Environmental Claims: Summary of the Green Guides</a></li></ul><h2 id="restricted-guarantees">Restricted Guarantees</h2>Listings must comply with the <a href="https://www.ecfr.gov/current/title-16/chapter-I/subchapter-B/part-239" id="isPasted" style=" text-decoration: none;">Guides for the Advertising of Warranties and Guarantees</a>. If you use phrases like &quot;satisfaction guaranteed&quot; or &quot;money-back guarantee&quot; on Amplife&#xAE;, you must be ready to give full refunds for any reason. For more information, check out the FTC&#x2019;s <a href="http://business.ftc.gov/documents/bus01-businesspersons-guide-federal-warranty-law" style=" text-decoration: none;">A Businessperson&apos;s Guide to Federal Warranty Law</a>, <a href="http://frwebgate.access.gpo.gov/cgi-bin/usc.cgi?ACTION=BROWSE%26TITLE=15USCC50%26PDFS=YES" style=" text-decoration: none;">Consumer Product Warranties and Advertising</a>, and <a href="http://business.ftc.gov/documents/bus28-advertising-and-marketing-internet-rules-road" style=" text-decoration: none;">Marketing on the Internet: Rules of the Road</a>.&#xA0;<h2 id="required-disclosures">Required Disclosures</h2>You are required to display the applicable disclosure or statement if your listing applies to the following:<ul><li><h3 id="california-air-resources-board">California Air Resources Board</h3><ul><li style="font-size: 16px;">Listings that are subject to California air pollution regulations, such as aftermarket auto parts must include the applicable Executive Order number or certification permitting sale into California. For more information, check out the <a href="http://www.arb.ca.gov/homepage.htm" id="isPasted" style=" text-decoration: none;">California Air Resources Board</a>.&#xA0;</li></ul></li><li><h3 id="california-prop-65">California Prop 65</h3><ul><li style="font-size: 16px;">Listings must comply with <a href="http://www.oehha.ca.gov/prop65/background/p65plain.html" id="isPasted" style=" text-decoration: none;">California&apos;s Proposition 65</a>, which requires notice to California customers of listings that contain chemicals on <a href="http://oehha.ca.gov/prop65/prop65_list/files/p65single090211.pdf" style=" text-decoration: none;">California&apos;s list of chemicals known to the state to cause cancer or reproductive toxicity</a>. Listings containing chemicals on California&apos;s list must contain the applicable notice. For more information, check out the <a href="http://www.oehha.ca.gov/prop65/background/p65plain.html" style=" text-decoration: none;">California Office of Environmental Health Hazard Assessment Proposition 65</a>.&#xA0;</li></ul></li><li><h3 id="consumer-product-safety-improvement-act-cpsia">Consumer Product Safety Improvement Act (CPSIA)&#xA0;</h3><ul><li style="font-size: 16px;">Listings of certain toys or games that contain small parts and are intended for use by children must include a CPSIA-specified statement regarding choking hazards. For more information, check out the <a href="http://www.cpsc.gov/smallparts" style=" text-decoration: none;">CPSIA Labeling Rule</a>.&#xA0;</li></ul></li><li style="font-size: 16px;"><h3 id="textile-product-descriptions">Textile Product Descriptions</h3><ul style="font-size: initial;"><li>Textile listings (for example, bedding and clothing) must comply with the <a href="https://www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/textile-products-identification-act-text" id="isPasted" style=" text-decoration: none;">Textile Products Identification Act</a> (the &quot;Textile Act&quot;), which requires the following disclosures, among others:<ul style="font-size: initial;"><li style="font-size: 16px;">Whether the product was<ul><li style="font-size: 16px;">(i) Made in the U.S.A;</li><li style="font-size: 16px;">(ii) Imported;</li><li style="font-size: 16px;">(iii) Made in the U.S.A and Imported; or</li><li style="font-size: 16px;">(iv) Made in the U.S.A or Imported.&#xA0;<ul><li style="font-size: 16px;">Use &#x201C;Made in U.S.A. and Imported&#x201D; to indicate manufacture in the U.S. from imported materials, or part processing in the U.S. and part in a foreign country.</li><li style="font-size: 16px;">Use &#x201C;Made in U.S.A. or Imported&#x201D; to reflect that some units of an item originate from a domestic source and others from a foreign source.</li><li style="font-size: 16px;">Use &#x201C;Made in U.S.A.&#x201D; only if all units were made completely in the U.S. of materials also made in the U.S.</li></ul></li></ul></li><li style="font-size: 16px;">The information regarding the country of origin should match the product&apos;s label.</li><li style="font-size: 16px;">The generic names and percentages by weight of the fibers present in the product in an amount of 5 percent or more in order of predominance using generic fiber names recognized by the Federal Trade Commission. The use of non-generic fiber names, unless specifically recognized by the Federal Trade Commission, is not permitted.</li><li style="font-size: 16px;">The fiber content should match the product&apos;s label.</li></ul></li><li style="font-size: 16px;">For more information, check out <a href="https://www.ftc.gov/tips-advice/business-center/guidance/threading-your-way-through-labeling-requirements-under-textile" style=" text-decoration: none;">Threading Your Way Through the Labeling Requirements Under the Textile and Wool Act</a>, the <a href="http://www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/textile-products-identification-act-text" style=" text-decoration: none;">Textile Act</a>, the <a href="https://www.ftc.gov/bamboo-textiles" style=" text-decoration: none;">FTC Guidelines</a> and the <a href="http://www.ecfr.gov/cgi-bin/retrieveECFR?gp=1%26SID=595614ea9553001c7222b5018dd6976c%26ty=HTML%26h=L%26mc=true%26r=PART%26n=pt16.1.303" style=" text-decoration: none;">Textile Act Regulations</a>.</li></ul></li><li><h3 id="upholstered-furniture-bedding-and-mattress-labeling">Upholstered Furniture, Bedding and Mattress Labeling</h3><ul><li style="font-size: 16px;">In addition to federal disclosure requirements, listings of upholstered furniture, bedding, and mattresses must comply with state laws governing the content labeling of such listings. These labeling laws vary by state, and may specify requirements for (among other things):<ul style="font-size: initial;"><li>Minimum label and font size</li><li>Proper description of filler materials, including the percent by weight of each, listed in order of predominance</li><li>Additional information, such as a Uniform Registry Number (URN) or sterilization permit number</li></ul></li></ul></li></ul><h2 id="required-information">Required Information</h2>You are required to submit the following information relevant to the listing and category you request to create listings for:<ul><li style="font-size: 16px;">All listings that are affected by a specific restriction, such as children&#x2019;s upper clothing with drawstrings at the waist and bottom in sizes 2T to 16.</li><li style="font-size: 16px;">Instructions and manuals for the affected listings.</li><li style="font-size: 16px;">Images all sides of your listing&apos;s packaging with the proper, warning labels, relevant safety information, compliance markings, and hazard warnings.</li><li style="font-size: 16px;">Test reports from a relevant laboratory showing the listing complies with the regulations, standards and requirements of the law and Amplife&#xAE;.</li><li style="font-size: 16px;">Certificates for the applicable restriction for your listings.</li></ul><h2 id="policy-violations">Policy Violations</h2>If you do not provide the required information by the applicable deadline, we may take the following actions:<ul><li style="font-size: 16px;">Remove the relevant listings;</li><li style="font-size: 16px;">Suspend your ability to add new listings, your Amplife&#xAE; account, or both; and</li><li style="font-size: 16px;">Withhold any payments due to you.</li></ul>We reserve the right to take any further actions that may be necessary in our sole discretion.

Restricted Listings Policy

All listings on Amplife® must be manufactured, produced, and conducted by the highest standards of labor, human rights, environmental, and ethical conduct.

Supply Chain Standards

All listings on Amplife® must be authentic.

All listings offered on Amplife&#xAE; must comply with all international, federal, state, and local laws and regulations and with our <a href="https://help.amplife.co/en-US/articles/program-policies-140786">Program Policies</a>. The sale or advertisement of illegal, unsafe, or counterfeit listings is prohibited,&#xA0;and can also lead to legal action, including civil and criminal penalties.If you offer inauthentic listings, we may immediately suspend and/or terminate your Amplife&#xAE; account. In addition, we do not pay vendors until we are confident our customers have received the authentic listings they ordered. We may withhold payments if we determine that an Amplife&#xAE; account has been used to sell inauthentic goods, commit fraud, or engage in other illegal activity.It is each vendor&#x2019;s responsibility to source, sell, and fulfill only authentic listings. Prohibited listings include:<ul><li dir="ltr" style="font-size: 16px;">bootlegs, fakes, or pirated copies of listings or content; and</li><li dir="ltr" style="font-size: 16px;">listings that have been illegally replicated, reproduced, or manufactured; and listings that infringe on another party&#x2019;s intellectual property rights.</li></ul>We remove suspected listings based on our review of listings. We also work with rights holders and law enforcement worldwide to take and support legal action against vendors who knowingly violate this policy and harm our customers. In addition to criminal fines and imprisonment, vendors of inauthentic listings may face civil penalties including the loss of any amounts received from the sale or advertisement of inauthentic listings, the damage or harm sustained by the rights holders, statutory and other damages, and attorney&#x2019;s fees.Amplife&#xAE; strives to ensure a trustworthy shopping experience for our customers. By selling or advertising on Amplife&#xAE;, you agree that:<ul><li dir="ltr" style="text-decoration:none;">The sale or advertisement of counterfeit listings is strictly prohibited;</li><li dir="ltr" style="text-decoration:none;">You may not sell or advertise any listings that are not legal for sale, such as listings that have been illegally replicated, reproduced, or manufactured; and</li><li dir="ltr" style="text-decoration:none;">You must provide records about the authenticity of your listings if Amplife&#xAE; requests that documentation.</li></ul>Failure to abide by this policy may result in funds being withheld, suspension and/or termination of your Amplife&#xAE; account,&#xA0;and other legal consequences.

Anti-Counterfeiting Policy

All vendors must use pricing practices that do not harm customer trust.

The amount of money required to complete the purchase of a listing is the Price.Vendors are responsible for setting their Prices on Amplife&#xAE;.We regularly monitor the Prices of listings on Amplife&#xAE;, including shipping costs, and compare them with other Prices available to our customers. If we notice pricing practices on a listing that harm customer trust, we can remove the listing, or, in serious or repeated cases, suspend and/or terminate your Amplife&#xAE; account.Pricing practices that harm customer trust include, but are not limited to:<ul><li dir="ltr" style=" text-decoration: none;">Setting a reference Price on a listing that misleads customers;</li><li dir="ltr" style=" text-decoration: none;">Setting a Price on a listing that is significantly higher than recent Prices offered on or off Amplife&#xAE;;</li><li dir="ltr" style=" text-decoration: none;">Selling multiple units of a listing for more per unit than that of a single unit of the same listing; and</li><li dir="ltr" style=" text-decoration: none;">Setting an excessive shipping fee. Amplife&#xAE; considers current public carrier rates, reasonable handling charges, as well as buyer perception when determining whether a shipping Price violates our Fair Pricing Policy.</li></ul>

Fair Pricing Policy

How intellectual property (IP) is used on Amplife®, including trademarks, copyrights, and patents, to protect the rights of IP owners.

Intellectual Property Policy

How vendors can interact with reviews to protect the authenticity of customer reviews.

Customers use reviews to learn more about the listing, assess whether it fits their needs, and make an informed purchase decision. Customer reviews also help vendors understand the customers&#x2019; sentiment about their listings, what features or aspects of the listing customers like, and what areas need improvements. Reviews also provide vendors with ideas on how to improve their listings. For customer reviews to continue to provide these benefits to customers and vendors, they have to remain an authentic reflection of customers&#x2019; experiences with the listings.The&#xA0;<a href="https://www.amplife.co/policies/terms-of-service">Amplife&#xAE; Terms of Service</a>&#xA0;have specific policies that are meant to protect the authenticity of customer reviews, and we ask you to comply with these policies and report any violations you might notice.Violations of this Customer Reviews Policy include, but are not limited to, these actions:<ul><li dir="ltr" style="text-decoration:none;">A vendor posts a review of their listing or their competitor&apos;s listing.</li><li dir="ltr" style="text-decoration:none;">A vendor offers a third party a financial reward, discount, free listings, or other compensation in exchange for a review of their listing or their competitor&#x2019;s listing. This includes using services that sell customer reviews, websites, or social media groups.</li><li dir="ltr" style="text-decoration:none;">A vendor offers to provide a refund or reimbursement after the buyer writes a review (including reimbursement via a non-Amplife&#xAE; payment method), and asks the buyer to change or remove the review, before or after the refund or reimbursement. This could be done by directly contacting customers or using 3rd party services, websites, or social media groups.</li><li dir="ltr" style="text-decoration:none;">A family member or employee of the vendor posts a review of the vendor&apos;s listing or a competitor&apos;s listing.</li><li dir="ltr" style="text-decoration:none;">A vendor asks a reviewer to change or remove their review. They might also offer a refund or other compensation to a reviewer in exchange for doing so.</li><li dir="ltr" style="text-decoration:none;">A vendor diverts negative reviews to be sent to them or a different feedback mechanism while positive reviews are sent to Amplife&#xAE;.</li><li dir="ltr" style="text-decoration:none;">A vendor inserts a request for a positive Amplife&#xAE;&#xA0;review or an incentive in exchange for a review into listing packaging or shipping box.</li><li dir="ltr" style="text-decoration:none;">A vendor uses a customer account to write or change a review on his or his competitor&#x2019;s listing.</li></ul>Note: References to &#x201C;vendor&#x201D; here include all the vendor&#x2019;s employees and third-party partners.<h2 dir="ltr" id="policy-violations">Policy Violations</h2>If we detect any attempts to manipulate customer reviews, we take immediate actions that include, but are not limited to:<ul><li dir="ltr" style="text-decoration:none;">Immediate termination of your Amplife&#xAE; account and&#xA0;<a href="https://help.amplife.co/en-US/funds-withholding-policy-570495">withholding of funds</a>.</li><li dir="ltr" style="text-decoration:none;">The removal of all the listing&#x2019;s reviews and preventing the listing from receiving future reviews or ratings.</li><li dir="ltr" style="text-decoration:none;">Permanent delisting from Amplife&#xAE;.</li><li dir="ltr" style="text-decoration:none;">Legal action, including lawsuits and referral to civil and criminal enforcement authorities.</li></ul>

Customer Reviews Policy

The requirements of all listings to be approved.

Listing Guidelines

How vendors can use the "Available at Amplife®” badge and Amplife® trademarks.

The Trademark Usage Guidelines (&quot;Guidelines&quot;)&#xA0;apply to your use of the&#xA0;&#x201C;Available at Amplife&#xAE;&#x201D; badge (the &quot;Badge&quot;), which is a trademark owned solely by Amplife&#xAE;.&#xA0;These Guidelines are part of the&#xA0;<a href="https://help.amplife.co/en-US/amplife-vendor-participation-agreement-537645" style=" text-decoration: none;">Amplife&#xAE; Vendor Participation Agreement</a> (&quot;Agreement&quot;) and <a href="https://help.amplife.co/en-US/sell-with-amplife-service-terms-524172">Sell with Amplife&#xAE; Service</a> (&quot;Sell with Amplife&#xAE;&quot;), and these Guidelines are part of the Amplife&#xAE; Vendor Program (&quot;Program&quot;), but, unless specifically provided otherwise, concern and apply only to your use of the Badge.<ul><li dir="ltr" id="isPasted" style="text-decoration:none;">You must use the Badge only to advertise that your listings are available on an Amplife&#xAE; website.</li><li dir="ltr" style="text-decoration:none;">You must not alter the Badge in any manner, and it must appear in its entirety.</li><li dir="ltr" style="text-decoration:none;">You must not use the Badge in any manner that implies sponsorship or endorsement by Amplife&#xAE;.</li><li dir="ltr" style="text-decoration:none;">You must not use any Amplife&#xAE; logos or other Amplife&#xAE; trademarks, other than the Badge, in your online or offline marketing materials (including listings on Amplife&#xAE; websites) unless you have written permission from Amplife&#xAE;.</li></ul>If you comply with the Guidelines, you do not need any further approval from Amplife&#xAE; to use the Badge. Compliance with these Guidelines is required at all times, and any use of the Badge in violation of these Guidelines will automatically terminate any license related to your use of the Badge.&#xA0;If you have questions about these Guidelines,&#xA0;<a href="mailto:vendor@amplife.co">contact us</a>.&#xA0;Go to the Vendor Portal to download the Badge.<h2 dir="ltr" id="requirements">Requirements</h2><ol><li dir="ltr" style="text-decoration: none; font-size: 16px;">You are allowed to use the Badge only to advertise the availability of your listings on Amplife&#xAE;. You must use the Badge only:<ol><li>On your website; and/or</li><li>In online advertisements; and/or</li><li>In offline advertisements. </li></ol></li><li dir="ltr" style="font-size: 16px;">You must link the Badge to a listing on Amplife&#xAE; if it&apos;s not an offline advertisement.</li><li dir="ltr" style="font-size: 16px;">You must use the Badge solely for the purpose expressly authorized by Amplife&#xAE; in these Guidelines, and your use must: <ol><li dir="ltr" style="font-size: 16px;">Comply with the most up-to-date version of these Guidelines; and</li><li dir="ltr" style="font-size: 16px;">Comply with any other terms, conditions, or policies that Amplife&#xAE; may issue from time to time that apply to the use of the Badge. </li></ol></li><li dir="ltr" style="font-size: 16px;">You must not alter the Badge in any manner, including but not limited to, changing the proportion, color, or font of the Badge, or adding or removing any element(s) to or from the Badge.</li><li dir="ltr" style="font-size: 16px;">The Badge must appear in its entirety, with reasonable spacing between each side of the Badge and other visual, graphic, or textual elements. The Badge must not be placed on any background that interferes with the readability or display of the Badge.</li><li dir="ltr" style="font-size: 16px;">You must not use the Badge as part of a sentence, such as, &quot;Our listings are (Badge), so please shop online.&quot;</li><li dir="ltr" style="font-size: 16px;">You must not use the Badge in any manner that implies sponsorship or endorsement by Amplife&#xAE;, other than by using the Badge as specifically authorized in these Guidelines.</li><li dir="ltr" style="font-size: 16px;">You must not use the Badge or any other Amplife&#xAE; trademarks to disparage Amplife&#xAE;, its listings or services, or in a manner that, in our sole discretion, may diminish or otherwise damage Amplife&#xAE;.</li><li dir="ltr" style="font-size: 16px;">Unless otherwise approved, <a href="https://help.amplife.co/en-US/listing-guidelines-539771#content">Content&#xA0;</a>must not include any Amplife&#xAE; logos or other trademarks, variations, modifications, or anything confusingly similar to Amplife&#xAE; logos and other trademarks.</li><li dir="ltr" style="font-size: 16px;">You must include the following statement in and on any materials that display the Badge (online or offline): &quot;Amplife and the Amplife logo are trademarks of AMPLIFE LLC, registered in the U.S.&quot;</li><li dir="ltr" style="font-size: 16px;">You acknowledge that all rights to the Badge, and all other Amplife&#xAE; trademarks, are the exclusive property of Amplife&#xAE;, and all goodwill generated through your use of the Badge will inure solely to the benefit of Amplife&#xAE;. You will not take any action that conflicts with our rights in, or ownership of, the Badge, or any other Amplife&#xAE; trademarks.</li></ol>Amplife&#xAE; reserves the right, exercisable at its sole discretion, to modify these Guidelines and/or the approved Badge and to take appropriate action against any use without permission or any use that does not comply with these Guidelines.

Trademark Guidelines

All vendors are responsible for their tax calculation, remittance, reporting and obligations, unless Amplife® is required to.

Important: Information on this policy page does not constitute tax, legal, or other professional advice and must not be used as such. You should consult your professional advisers if you have questions.<h2 dir="ltr" id="responsibility-for-taxes">Responsibility for Taxes</h2>You are responsible for identifying your Tax obligations in addition to the calculation, remittance, and reporting of all Taxes within your obligation.<ul><li dir="ltr" style="text-decoration:none;">In some circumstances, Amplife&#xAE; may, consistent with the applicable law, calculate, collect, and remit (as Amplife&#xAE;) applicable national, state, or local sales and use taxes, goods, and services taxes (GST), or value-added taxes (VAT) (collectively &quot;Taxes&quot;) on orders where the transaction is completed on Amplife&#xAE; (&quot;<a href="https://help.amplife.co/en-US/create-listings-553287#standard-listing">Standard Listings</a>&quot;), destined to specific locations (&quot;<a href="https://help.amplife.co/en-US/tax-policy-537903#marketplace-facilitator-tax">Marketplace Facilitator Tax</a>&quot;).</li><li dir="ltr" style="text-decoration:none;">Vendors remain responsible for any ongoing remittance and/or reporting requirements they may have in connection with Marketplace Facilitator Tax. Amplife&#xAE; does not report or remit Taxes to any government on behalf of any vendor.</li></ul>Except as otherwise provided in the&#xA0;<a href="https://help.amplife.co/en-US/amplife-vendor-participation-agreement-537645" style="text-decoration:none;" target="_blank">Amplife&#xAE; Vendor Participation Agreement</a>&#xA0;(&quot;Agreement&quot;), you agree that Amplife&#xAE; is not obligated to determine your Tax obligation, whether Taxes apply, and Amplife&#xAE; will not be responsible for calculating, collecting, reporting, or remitting any vendor obligated Taxes arising from any transaction. However, if a taxing authority requires us to pay any of your Taxes, you will promptly reimburse us for the amount paid.<h2 dir="ltr" id="marketplace-facilitator-tax">Marketplace Facilitator Tax</h2>Marketplace Facilitator Tax Collection applies to all&#xA0;Standard Listings, from all vendors, when an order is shipping to a jurisdiction (country, state, county, city, district) where Marketplace Facilitator laws have been enacted. All vendors must agree to automatic Marketplace Facilitator Tax Collection, irrespective of their location, listing or order origin, or the volume or quantity of sales made by the vendor.The buyer pays the Taxes collected by Amplife&#xAE; on the listing sold. The collected amounts are reflected on your order details and order reporting with a deduction, in the&#xA0;<a href="https://help.amplife.co/en-US/manage-payments-570499" style="text-decoration:none;" target="_blank">Vendor Dashboard&#x2019;s Orders &amp; Finance page</a>, equal to the amount of obligation of Amplife&#xAE; to remit to the appropriate government authority.Amplife&#xAE; remits the collected amounts to the appropriate government authority as Amplife&#xAE;, based on applicable law. If the Tax amount deducted by Amplife&#xAE; is less than the amount collected from the buyer, the difference remains the vendor&#x2019;s responsibility to remit to the appropriate government authority. Amplife&#xAE; does not report or remit Taxes on behalf of any vendor to government authorities.<h2 dir="ltr" id="taxes-on-fees-and-payments">Taxes on Fees and Payments</h2>Any and all fees payable by you pursuant to the Agreement are exclusive of all Taxes, meaning that we will not hold any Taxes from your payout, and you will pay any Taxes that are imposed and payable on such amounts. All payments made by you to Amplife&#xAE; under this Agreement will be made free and clear of any deduction or withholding, as may be required by law. If any such deduction or withholding is required on any payment, you will pay such additional amounts, as are necessary so that the net amount received by Amplife&#xAE; is equal to the amount then due and payable under this Agreement.<h2 dir="ltr" id="shipping-listings-internationally">Shipping Listings Internationally</h2>When fulfilling listings from a country outside the order origin country (elected country), you are the importer of goods to the elected country and responsible for the payment of all import duties, Taxes, and customs fees (collectively&#xA0;&#x201C;Customs Fees&#x201D;). If you fulfill listings to an address outside your elected country, generally, you are considered the exporter and the buyer is considered the importer. The vendor is responsible for export Customs Fees (if any) and the buyer is responsible for any import Customs Fees related to their purchase. Customs Fees paid by any party (if any) are in addition to the sales proceeds collected by Amplife&#xAE;. For more additional information about shipping listings internationally, check out the&#xA0;<a href="https://help.amplife.co/en-US/international-vendor-policy-551485">International Vendor Policy</a>.

Tax Policy

To protect our customers and vendors, we may withhold any funds that may be in your account if you violate any Program Policies.

Amplife&#xAE; prohibits the sale of counterfeit goods and other deceptive, fraudulent, and illegal activity. If we find that you have engaged in activity that violates international, federal, state, or local laws, we may suspend and/or terminate your Amplife&#xAE; account and withhold any funds that may be in your account, to protect our customers and vendors.When we suspend an account, we withhold funds to settle outstanding transactions, including return or refund claims from customers, inventory removal costs, and outstanding fees. You may appeal your account suspension by following the instructions provided to you in the notice of account suspension. If your account is reinstated as a result of the appeal, funds will be released and disbursed according to your disbursement schedule.If your account is not reinstated following an appeal or you choose not to appeal the suspension, after 90 days from when your account was suspended, you may separately request funds disbursement by&#xA0;<a href="mailto:vendor@amplife.co">contacting us</a>. We will conduct a separate investigation to evaluate your account for abusive, fraudulent, or other prohibited activity. During this process, we may request that you provide additional information or documentation regarding your identity, financial instruments, and listing sourcing. We may validate any information that you provide with third parties or government agencies.Examples of deceptive, fraudulent, or illegal activities include, but are not limited to: falsifying or misrepresenting your identity, violating the&#xA0;<a href="https://help.amplife.co/en-US/anti-counterfeiting-policy-524208">Anti-Counterfeiting Policy</a>, or submitting forged documents to Amplife.&#xA0;If we find that you have&#xA0;engaged in deceptive, fraudulent, or illegal activity, have abused our systems, or repeatedly violated the&#xA0;<a href="https://help.amplife.co/en-US/code-of-conduct-524174">Code of Conduct</a>&#xA0;or any other&#xA0;<a href="https://help.amplife.co/en-US/articles/program-policies-140786">Program Policies</a> that protect our customers and vendors, we may in our sole discretion permanently withhold any payments to you.&#xA0;

Funds Withholding Policy

The requirements of vendors selling to countries outside of their business location.

The International Vendor Policy&#xA0;(&quot;Policy&quot;)&#xA0;applies to an individual or organization who is authorized to create listings for the Amplife&#xAE; Vendor Program (&quot;Program&quot;) (&quot;Vendor&quot;)&#xA0;that sells to a country outside their business location (&quot;International&#xA0;Vendor&quot;). &#xA0;This Policy is part of the&#xA0;<a href="https://help.amplife.co/en-US/amplife-vendor-participation-agreement-537645" style=" text-decoration: none;">Amplife&#xAE; Vendor Participation Agreement</a>&#xA0;(&quot;Agreement&quot;) and <a href="https://help.amplife.co/en-US/sell-with-amplife-service-terms-524172">Sell with Amplife&#xAE; Service</a> (&quot;Sell with Amplife&#xAE;&quot;), and this Policy is part of the Program, but, unless specifically provided otherwise, concern and apply only to selling to a country outside your business location.As an International Vendor understanding and complying with this Policy is required for your participation. This Policy does not apply to <a href="https://help.amplife.co/en-US/create-listings-553287#showcase-listing">Showcase Listings</a> as the transaction is not completed on Amplife&#xAE;.&#xA0;You can only offer listings on Amplife&#xAE; that:<ul><li style="font-size: 16px;">You are permitted to sell;</li><li style="font-size: 16px;">You can deliver to the customer on time, every time; and</li><li style="font-size: 16px;">You can support the customer after the sale.</li></ul>The following apply for each Standard Listing you offer, promote, or sell on Amplife&#xAE;:<h2 id="customer-expectations">Customer Expectations</h2><ul><li style="font-size: 16px;">You will provide customers with accurate information about the location from which you are shipping your Standard Listing. You must provide an accurate business address and state the shipping times from your location in the&#xA0;<a href="https://help.amplife.co/en-US/create-listings-553287#shipping--returns" style="text-decoration:none;">Shipping &amp; Returns</a>&#xA0;section of your listing detail pages. You will be responsible for meeting the shipping expectations for all <a href="https://help.amplife.co/en-US/manage-orders-526432">Standard Listing orders</a> you receive.</li></ul><h2 id="delivery-to-the-customer">Delivery to the Customer</h2><ul><li style="font-size: 16px;">You must use a reliable shipping method so customers receive their purchases on time, every time. You are responsible for complying with all <a href="https://help.amplife.co/en-US/tax-policy-537903#shipping-listings-internationally">import and export obligations</a> and for payment of all applicable duties and customs fees.</li></ul><h2 id="customer-service">Customer Service</h2><ul><li style="font-size: 16px;">You must be prepared to respond quickly to customer service questions in the language of the country that your Standard Listings can be shipped to. You must have a customer service team who: <ol><li style="font-size: 16px;">Understand your Standard Listings;</li><li style="font-size: 16px;">Knows where the customer&apos;s Standard Listing is and when it will be delivered; and</li><li style="font-size: 16px;">Can respond quickly (but in any case within 24 hours) to customer service questions in the language of the country that your Standard Listings can be shipped to. Important: If you provide phone support, you are required to do so in English or in the language of and within the business hours of the time zone of the country that your Standard Listings can be shipped to. When you interact with&#xA0;Amplife&#xAE;, it is preferred to communicate in English for us to offer the best service to you.</li></ol></li></ul><h2 id="right-to-sell">Right to Sell</h2><ul><li style="font-size: 16px;">You must be permitted to offer, promote and sell the Standard Listing to a country outside your business location. The laws of each country are different (and laws may vary within countries). As the International Vendor, it is your responsibility to ensure that you do not present customers with offers for your Standard Listings unless you have confirmed that you are permitted, under all applicable laws, to sell and deliver the listing to all potential customers. For example, confirm that:<ul style="font-size: initial;"><li style="font-size: 16px;">Applicable export and import laws permit the delivery of that Standard Listing to each potential customer;</li><li style="font-size: 16px;">Your Standard Listing meets local consumer protection, compliance and environmental regulations. For example, the Standard Listing should comply with local age restrictions, usability requirements (for example, have accompanying listing documentation in the local language) and listing safety requirements and certifications (for example, comply with all hazardous materials restrictions, include required labeling on the listing); and</li><li style="font-size: 16px;">Sale and delivery of your Standard Listing will not violate the <a href="https://help.amplife.co/en-US/intellectual-property-policy-524232">Intellectual Property Policy</a>.</li> </ul></li></ul><h2 id="listings">Listings</h2><ul><li style="font-size: 16px;">You will create your Standard Listing using the primary language and currency of the country that most of your Standard Listings will be shipped to, and preferably include English translations.</li></ul><h2 id="customer-charges">Customer charges</h2><ul><li style="font-size: 16px;">Your Standard Listing will include all applicable charges and taxes (including VAT, customs duty, and excise taxes, as applicable). You will provide VAT invoices to the customer upon the customer&apos;s request, if applicable.</li></ul><h2 id="returns">Returns</h2><ul><li style="font-size: 16px;">When a customer disputes a transaction, or requests a refund or exchange, officially the dispute is between the customer and Amplife&#xAE;; however, we will forward the dispute to you when necessary, such as when the customer requests an exchange.<a href="https://help.amplife.co/en-US/manage-refunds-573907">&#xA0;Learn more about returns and refunds</a>.</li></ul><h2 id="taxes">Taxes</h2><ul><li style="font-size: 16px;">Taxes adhere to our&#xA0;<a href="https://help.amplife.co/en-US/tax-policy-537903">Tax Policy</a>. You are responsible for identifying your tax obligations in addition to the calculation, remittance, and reporting of all taxes within your obligation. You are responsible for: <ol><li style="font-size: 16px;">Determining whether any taxes apply;</li><li style="font-size: 16px;">Accounting for any taxes due; and</li><li style="font-size: 16px;">Intrastat reporting to the appropriate tax authority. You are responsible for meeting any GST/VAT obligations that apply, including GST/VAT obligations in the country to which you deliver your Standard Listings and any other applicable countries.</li></ol></li></ul><h2 id="policy-violations">Policy Violations</h2>Failure to adhere can result in suspension and/or termination of your Amplife&#xAE; account. All vendors are responsible for understanding and complying with all <a href="https://help.amplife.co/en-US/articles/program-policies-140786">Program Policies</a>.

International Vendor Policy

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Amplife

The agreements & guidelines to sell with Amplife®.

Program Policies

Vendor Support

To sell with Amplife®, you’ll need to adhere to the applicable terms in our agreements & guidelines.