International Vendor PolicyUpdated a month ago

The International Vendor Policy ("Policy") applies to an individual or organization who is authorized to create listings for the Amplife® Vendor Program ("Program") ("Vendor") that sells to a country outside their business location ("International Vendor").

This Policy is a Program Policy under the Amplife® Vendor Participation Agreement ("Agreement") and the Sell with Amplife® Service Terms ("Sell with Amplife®"), and this Policy is part of the Program, but, unless specifically provided otherwise, concerns and applies only to selling to a country outside your business location. If anything in this Policy conflicts with the Agreement or the Service Terms, the Agreement and Service Terms control.

As an International Vendor understanding and complying with this Policy is required for your participation. This Policy does not apply to Showcase Listings as the transaction is not completed on Amplife®.

You can only offer listings on Amplife® that:

• You are permitted to sell;

• You can deliver to the customer on time, every time; and

• You can support the customer after the sale.

The following apply for each Standard Listing you offer, promote, or sell on Amplife®:

Customer Expectations

• You will provide customers with accurate information about the location from which you are shipping your Standard Listing. You must provide an accurate business address and state the shipping times from your location in the Shipping & Returns section of your listing detail pages. You will be responsible for meeting the shipping expectations for all Standard Listing orders you receive.

Delivery to the Customer

• You must use a reliable shipping method so customers receive their purchases on time, every time. International orders ship delivered duty unpaid (DDU): you are responsible for complying with all export obligations and for payment of any export duties and fees, and the customer, as the importer, is responsible for the import duties, taxes, and carrier brokerage or disbursement fees on their purchase, which are collected from the customer by the carrier or customs authority.

Export Controls and Sanctions

• You must comply with Section 17 (Export) of the Agreement. Do not directly or indirectly export, re-export, or transmit any listing to any country, individual, corporation, organization, or entity to which such export, re-export, or transmission is restricted or prohibited, including under sanctions or embargoes administered by the United Nations, the US Departments of State, Treasury, or Commerce, the European Union, or any other applicable government authority. Your representation in Section 5(d) of the Agreement, that you are not subject to sanctions or otherwise designated on any list of prohibited or restricted parties, or owned or controlled by such a party, must remain true at all times.

Customer Service

• You must be prepared to respond quickly to customer service questions in the language of the country that your Standard Listings can be shipped to. You must have a customer service team who:

1. Understand your Standard Listings;

2. Knows where the customer's Standard Listing is and when it will be delivered; and

3. Can respond quickly (but in any case within 24 hours) to customer service questions in the language of the country that your Standard Listings can be shipped to.

Important: If you provide phone support, you are required to do so in English or in the language of and within the business hours of the time zone of the country that your Standard Listings can be shipped to. When you interact with Amplife®, it is preferred to communicate in English for us to offer the best service to you.

Right to Sell

• You must be permitted to offer, promote and sell the Standard Listing to a country outside your business location. The laws of each country are different (and laws may vary within countries). As the International Vendor, it is your responsibility to ensure that you do not present customers with offers for your Standard Listings unless you have confirmed that you are permitted, under all applicable laws, to sell and deliver the listing to all potential customers.

For example, confirm that:

• Applicable export and import laws permit the delivery of that Standard Listing to each potential customer;

• Your Standard Listing meets local consumer protection, compliance and environmental regulations. For example, the Standard Listing should comply with local age restrictions, usability requirements (for example, have accompanying listing documentation in the local language) and listing safety requirements and certifications (for example, comply with all hazardous materials restrictions, include required labeling on the listing); and

• Sale and delivery of your Standard Listing will not violate the Intellectual Property Policy.

Listings

• You will price your Standard Listing in U.S. Dollars (USD). All Purchase Prices on Amplife® are set and displayed, and all Sales Proceeds are remitted, in USD. Create your listing using the primary language of the country that most of your Standard Listings will be shipped to, and preferably include English translations.

Customer Charges

• Your Standard Listing's Purchase Price includes taxes only to the extent specified in the Tax Policy (for example, Marketplace Facilitator Tax that Amplife® collects from the buyer where the law applies). Because international orders ship delivered duty unpaid (DDU), import duties, taxes, and carrier fees are not included in the Purchase Price and are the customer's responsibility. You will provide VAT invoices to the customer upon the customer's request, if applicable.

Returns

• Cancellations, returns, and refunds for Standard Listings are handled under the Amplife® Return Policy and the Sell with Amplife® Service Terms. We manage order and refund communications with the customer, and we will forward a dispute to you when necessary, such as when the customer requests an exchange. Learn more about returns and refunds.

Taxes

• Taxes adhere to our Tax Policy. You are responsible for identifying your tax obligations in addition to the calculation, remittance, and reporting of all taxes within your obligation. You are responsible for:

1. Determining whether any taxes apply;

2. Accounting for any taxes due; and

3. Intrastat reporting to the appropriate tax authority. You are responsible for meeting any GST/VAT obligations that apply, including GST/VAT obligations in the country to which you deliver your Standard Listings and any other applicable countries.

• If you are a non-U.S. vendor, you must provide the appropriate IRS Form W-8 (for example, Form W-8BEN or W-8BEN-E) and keep it current, and annually certify your identity, bank-account, tax, and contact information as described in Section 1 of the Agreement (INFORM Consumers Act) and the Tax Policy.

Insurance

• The insurance requirements in Section 9 of the Agreement apply to you regardless of where your business is located. General vendors are subject to the threshold-based requirements in Section 9.1 of the Agreement; vendors offering durable medical equipment, medical devices, or clinical or professional services are subject to Section 9.2 of the Agreement from the date the first such listing is approved, and such listings will not go live until proof of insurance is received under Section 9.3 of the Agreement.

Policy Violations

Failure to adhere can result in suspension and/or termination of your Amplife® account as provided in Section 3 of the Agreement. All vendors are responsible for understanding and complying with all Program Policies.

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