International Vendor PolicyUpdated 2 months ago

The International Vendor Policy ("Policy") applies to an individual or organization who is authorized to create listings for the Amplife® Vendor Program ("Program") ("Vendor") that sells to a country outside their business location ("International Vendor").  

This Policy is part of the Amplife® Vendor Participation Agreement ("Agreement") and Sell with Amplife® Service ("Sell with Amplife®"), and this Policy is part of the Program, but, unless specifically provided otherwise, concern and apply only to selling to a country outside your business location.

As an International Vendor understanding and complying with this Policy is required for your participation. This Policy does not apply to Showcase Listings as the transaction is not completed on amplife.co.

Before you begin selling Standard Listings to a country outside your business location, you must provide a bank account to get paid. 

You can only offer listings on Amplife® that:

• You are permitted to sell;
• You can deliver to the customer on time, every time; and
• You can support the customer after the sale.

The following apply for each Standard Listing you offer, promote, or sell on Amplife®:

Customer Expectations

• You will provide customers with accurate information about the location from which you are shipping your Standard Listing. You must provide an accurate business address in your Vendor profile and manage customer expectations by stating the actual shipping times from your location. You will be responsible for meeting the shipping expectations for all Standard Listing orders you receive.

Delivery to the Customer

• You must use a reliable shipping method so customers receive their purchases on time, every time. You are responsible for complying with all import and export obligations and for payment of all applicable duties and customs fees.

Customer Service

• You must be prepared to respond quickly to customer service questions in the language of the country that your Standard Listings can be shipped to. You must have a customer service team who:
  
  
  1. Understand your Standard Listings;
  2. Knows where the customer's Standard Listing is and when it will be delivered; and
  3. Can respond quickly (but in any case within 24 hours) to customer service questions in the language of the country that your Standard Listings can be shipped to.
     
     Important: If you provide phone support, you are required to do so in English or in the language of and within the business hours of the time zone of the country that your Standard Listings can be shipped to. When you interact with Amplife®, it is preferred to communicate in English for us to offer the best service to you.

Right to Sell

• You must be permitted to offer, promote and sell the Standard Listing to a country outside your business location. The laws of each country are different (and laws may vary within countries). As the International Vendor, it is your responsibility to ensure that you do not present customers with offers for your Standard Listings unless you have confirmed that you are permitted, under all applicable laws, to sell and deliver the listing to all potential customers.
  
  

  For example, confirm that:

  • Applicable export and import laws permit the delivery of that Standard Listing to each potential customer;
  • Your Standard Listing meets local consumer protection, compliance and environmental regulations. For example, the Standard Listing should comply with local age restrictions, usability requirements (for example, have accompanying listing documentation in the local language) and listing safety requirements and certifications (for example, comply with all hazardous materials restrictions, include required labeling on the listing); and
  • Sale and delivery of your Standard Listing will not violate the Intellectual Property Policy.

Listings

• You will create your Standard Listing using the primary language and currency of the country that most of your Standard Listings will be shipped to, and preferably include English translations.

Customer charges

• Your Standard Listing will include all applicable charges and taxes (including VAT, customs duty, and excise taxes, as applicable). You will provide VAT invoices to the customer upon the customer's request, if applicable.

Returns

• When a customer disputes a transaction, or requests a refund or exchange, officially the dispute is between the customer and Amplife®; however, we will forward the dispute to you when necessary, such as when the customer requests an exchange. Learn more about returns and refunds.

Taxes

• Taxes adhere to our Tax Policy. You are responsible for identifying your tax obligations in addition to the calculation, remittance, and reporting of all taxes within your obligation. You are responsible for:
  
  
  1. Determining whether any taxes apply;
  2. Accounting for any taxes due; and
  3. Intrastat reporting to the appropriate tax authority. You are responsible for meeting any GST/VAT obligations that apply, including GST/VAT obligations in the country to which you deliver your Standard Listings and any other applicable countries.

Policy Violations

Failure to adhere can result in suspension and/or termination of your Amplife® account. All vendors are responsible for understanding and complying with all Program Policies.