Manage ordersUpdated 2 months ago

The Orders page in your Vendor Portal provides a customizable overview of all your Standard Listing orders.

The Orders page contains:

• Number of unfulfilled orders in a red circle next to the tab of the Orders page
• Search bar to find an order by its order number, customer name, SKU, Title, or date ordered
• Filtering by order fulfillment status (All fulfillment, Unfulfilled, Fulfilled, Partially fulfilled and Canceled)
• Export orders to CSV 
• List of all displayed orders
• Order numbers
• Dates and time when the transaction completed for the order
• Name of the customer associated with an order
• Order total amount 
• Number of listings within the order
• Order fulfillment status
• Pagination of orders after more than 20 orders received.

Standard Order Process

• A customer orders your listing on amplife.co.
• You fulfill the order.
• We pay you the net sales amount through an electronic funds transfer to your chosen payment processor account.

Showcase Order Process

• A customer finds your listing on amplife.co which leads to your chosen sales channel.
• They order your listing off amplife.co.
• You fulfill the order on the sales channel.
• You pay Amplife® a monthly subscription to have your listings lead off amplife.co to your chosen sales channel.

Selling Plans

Your selling plan determines if you can create Standard Listings, Showcase Listings or both. Learn more about the different selling plans.

Monitor new orders

The Vendor Portal refreshes itself every minute and every time you come back to the tab. This ensures that if you keep the Vendor Portal open, the order list will be up to date.

When a new order is placed, a popup present the new order:

• "New order placed
• Order #AL112 has been placed
• 1x Your Listing
• Open order, or close popup"

Fulfill orders

After a transaction is completed on amplife.co between you and a customer for a Standard Listing, the order displays in the Orders page in the Vendor Portal, and e-commerce admin panel, such as Shopify, if you’ve synced your listings.

You manage all of your Standard Listing orders from the Orders page in your Vendor Portal, where we provide you with the order information.

If your listing is a Showcase Listing, then you will fulfill your orders on the chosen sales channel of that listing. You do not receive any order information from Amplife® as the transaction is not completed on amplife.co.

All order information is confidential and can only be used to complete orders or to respond to customer service questions. You cannot share the information with third parties or market to customers.

The process of preparing and delivering listings from an order is referred to as order fulfillment:

• picking and packaging products in an envelope or box
• labeling the order for shipment
• shipping the package with a mail carrier

Learn how to fulfill orders.

Order details

Open an order from the Orders page to access the complete details of an order. The details on the page only represent the order details for your listings.

The order details contain the following order information:

• Order number, the unique identifier of the order
• Order status
• To be fulfilled, the line items to be fulfilled and the fulfillment interface
  • Line items refer to an ordered Standard Listing
• Customer contact information
• Shipping information
• Finance information
• Chosen Cause information (if applicable)
• Past fulfillments (if any)
• Cancellation and refunds (if any)
• Order notes, order attributes and line item attributes (if any)

Receiving orders

When you receive an online order:

• You receive a new order notification by email
• The Orders page on the Vendor Portal shows the new order
• The customer receives an order confirmation email
• Order fulfillment begins

Shipping method

All vendors can specify their shipping methods at their cost:

• Free
• One-Day 
• Two-Day 
• Standard 
• Value 
• International

You can also integrate with custom or in-house logistic software.

Order status

The status of the order reflects the stage the order is in the process:

• Fulfilled - All line items have been fulfilled
• Unfulfilled - No line items have been fulfilled
• Partially fulfilled - Some line items have been fulfilled, but not all
• Canceled - All line items have been refunded or canceled

Order amount

Vendors have access to their order total, and not the total order value if your order is part of a larger order. 

The Orders page contains your order total amount. The Finance page is split by line item. Tax is properly split depending on the line items' taxation details.

How will I know when someone was referred from my Showcase Listing?

Amplife® does not receive any information when a customer completes a transaction from your sales channel with your listing leading to it. If your sales channel tracks the conversion details, such as “Converted after a visit from amplife.co”, then you will be able to know when they were referred from your listing.

Dispute process

Refunds, returns and exchanges happen on specific line items or the entire order.

In any case, Amplife® will correctly split the remaining line items and you will only be able to fulfill what remains unfulfilled.

When a customer disputes an order

When a customer disputes a transaction, or requests a refund or exchange, officially the dispute is between the customer and Amplife®; however, we will forward the dispute to you when necessary, such as when the customer requests an exchange. 

When you dispute an order

When you cancel the order or partially cancel specific line items, you will only be able to fulfill what remains uncanceled, unless the order is completely canceled.

After you cancel or partially cancel an order, Amplife® sends an email to the customer about the cancelation, the details about what line items are restocked and refunded which is stored in the Order details, and the payment is fully refunded to the customer after you receive and inspect that the returned listing is in the condition required for your return policy, if an exchange is not provided.

Canceling an order is halting the order fulfillment process. For example, if a customer requests a cancellation or you suspect the order is fraudulent, then you can cancel the order to help prevent your staff or fulfillment services from continuing work on the order. You can also cancel/partially cancel an order if an item was ordered and isn't available.

Learn more about managing refunds, returns, and exchanges.

Export orders to CSV

You can export order results to CSV from the Orders page in the Vendor Portal. 

1. From your Vendor Portal, go to Orders.
2. Click Export results to CSV

The order results CSV file is downloaded to your computer.