Fulfill ordersUpdated 2 months ago
After a transaction is completed on amplife.co between you and a customer for a Standard Listing, you need to prepare and deliver the listings in it. This process is referred to as order fulfillment. The order displays in the Orders page of the Vendor Portal, and e-commerce admin panel, such as Shopify, if you’ve synced your listings.
The fulfillment process usually includes:
- picking and packaging listings in an envelope or box
- labeling the order for shipment
- shipping the package with a mail carrier
If your listing is a Showcase Listing then you will fulfill your orders on the chosen sales channel of that listing. You do not receive any order information from Amplife® as the transaction is not completed on amplife.co.
You manage all of your orders from the Orders page in your Vendor Portal, where we provide you with the order information:
- Customer contact information
- Shipping information
- Finance information
- Chosen Cause information (if applicable)
All order information is confidential and can only be used to complete orders or to respond to customer service questions. You cannot share the information with third parties or market to customers.
Fulfill entire orders
- From your Vendor Portal, go to Orders.
- Click the order number of an unfulfilled order.
- Click Fulfill item(s)
- Enter the tracking number from your shipping provider in the Tracking information section. Select your shipping carrier from the Shipping carrier drop-down menu. The tracking URL is displayed in the customer's shipping confirmation and shipping update emails.
- Click Fulfill item(s) to mark the order as Fulfilled.
The order screen updates to display the order's fulfillment status.
Once fulfilled, you can download the invoice from Amplife® to the customer and the packing slip.
Fulfill part of an order manually
If a customer placed and paid for an order with multiple listings, and one or more of the listings are out of stock or a preorder, then you might want to fulfill part of the order so that you can ship the listings separately.
- From your Vendor Portal, go to Orders.
- Click the order number of an unfulfilled order.
- Click Fulfill item(s),
- Change the number of listings that you want to fulfill for each line item in the Items section.
- Enter the tracking number from your shipping provider in the Tracking information section. Select your shipping carrier from the Shipping carrier drop-down menu. The tracking URL is displayed in the customer's shipping confirmation and shipping update emails.
- Click Fulfill item(s).
The order screen updates to display the order's Fulfilled and Unfulfilled items.
Get paid
After an order is fulfilled, you can receive your payout for the order.
Learn more about how to get paid.