Fulfill ordersUpdated 8 days ago

After a transaction is completed on amplife.co between you and a customer, the order displays in the following area:

• Vendors not syncing with Shopify Collective -  Orders & Finances page of the Vendor Dashboard in the Vendor Portal
• Vendors syncing with Shopify Collective - Orders page in the Shopify admin

Fulfill all of your Standard Listing orders from the corresponding orders page, where we provide you with the order information.

The fulfillment process usually includes:

• picking and packaging listings in an envelope or box
• labeling the order for shipment
• shipping the package with a mail carrier

Vendors with Showcase Listings fulfill your orders on the chosen sales channel of that listing. You do not receive any order information from Amplife® as the transaction is not completed on amplife.co.

Access the complete details of an order from the corresponding orders page. The details on the page only represent the order details for your listings.

The order details contain the following order information:

• Order number, the unique identifier of the order
• Order status
• To be fulfilled, the listings to be fulfilled with their tracking number
  • Listings refer to an ordered Standard Listing
• Customer contact information
• Shipping information
• Finance information
• Chosen Cause information (if applicable)
• Past fulfillments (if any)
• Cancellation and refunds (if any)
• Order notes, order attributes and listing attributes (if any)

All order information is confidential and can only be used to complete orders or to respond to customer service questions. You cannot share the information with third parties or market to customers.

Fulfill entire orders

When you receive an order, you will receive a new order notification by email from Amplife® with an invoice for the order.

You can add a tracking number during the fulfillment process or after you fulfill an order by replying to the email with the tracking number.

The tracking number is displayed in the shipping confirmation email and shipping update emails that we send to the customer.

After you fulfill an order by replying to the email with the tracking number, the order fulfillment status changes to Fulfilled that you can track in the Orders & Finances page of the Vendor Dashboard in the Vendor Portal:

1. From the Vendor Portal, click on Your Vendor Dashboard.

2. From Your Vendor Dashboard, click on the Orders & Finances page

3. The Orders & Finances page updates to display the order's fulfillment status.

   • Fulfilled - All listings have been fulfilled

   • Unfulfilled - No listings have been fulfilled

   • Partially fulfilled - Some listings have been fulfilled, but not all

   • Canceled - All listings have been refunded or canceled

The Orders & Finances page updates to display the order as Fulfilled.

Fulfill part of an order manually

If a customer placed and paid for an order with multiple listings, and one or more of the listings are out of stock or a preorder, then you might want to fulfill part of the order so that you can ship the listings separately.

With the order notification email from Amplife®, add tracking number(s) for the listing(s) you want to fulfill.

After you fulfill part of an order by replying to the email with the tracking number, the order fulfillment status changes to Partially Fulfilled that you can track in the Orders & Finances page of the Vendor Dashboard in the Vendor Portal:

1. From the Vendor Portal, click on Your Vendor Dashboard.
2. From Your Vendor Dashboard, click on the Orders & Finances page
3. The Orders & Finances page updates to display the order's fulfillment status.
   • Fulfilled - All listings have been fulfilled
   • Unfulfilled - No listings have been fulfilled
   • Partially fulfilled - Some listings have been fulfilled, but not all
   • Canceled - All listings have been refunded or canceled

The Orders & Finances page updates to display the order as Partially Fulfilled until you provide tracking numbers for all listings within the order.

Fulfill entire orders with Shopify Collective

1. From your Shopify admin, go to Orders.

2. Click the order that you want to fulfill.

3. In the Unfulfilled section where you want to fulfill items, click Fulfill items(s).

4. Optional: In the Tracking number field, add a tracking number from your shipping provider. Shopify might recognize the tracking number format and select a shipping carrier for you.

5. Optional: If a shipping carrier isn't selected automatically or a wrong shipping carrier is selected, then from the Shipping carrier drop-down menu, select a shipping carrier.

6. Click Fulfill item(s) to mark the order as fulfilled.

The Orders page updates and displays the order as Fulfilled.

Fulfill part of an order with Shopify Collective

If a customer placed and paid for an order with multiple listings, and one or more of the listings are out of stock or a preorder, then you might want to fulfill part of the order so that you can ship the listings separately.

1. From your Shopify admin, go to Orders.

2. Click the Amplife® order that you want to fulfill.

3. In the Unfulfilled section where you want to fulfill items, click Fulfill items(s).

4. Enter the item quantities that you want to fulfill.

5. Optional: In the Tracking number field, add a tracking number from your shipping provider. Shopify might recognize the tracking number format and select a shipping carrier for you.

6. Optional: If a shipping carrier isn't selected automatically or a wrong shipping carrier is selected, then from the Shipping carrier drop-down menu, select a shipping carrier.

7. Click Fulfill item(s) to mark the order as fulfilled.

The Orders page updates to display the order's Fulfilled and Unfulfilled items.

Get paid

After an order is fulfilled, you can receive your payout for the order.

For vendors who sync with Shopify Collective, you get paid automatically by Shopify.

Learn how to get paid for fulfilled Standard Listing orders.