Funds Withholding PolicyUpdated 21 days ago
Amplife® prohibits the sale of counterfeit goods and other deceptive, fraudulent, and illegal activity. If we find that you have engaged in activity that violates international, federal, state, or local laws, we may suspend and/or terminate your Amplife® account and withhold funds as described in this policy, to protect our customers and vendors.
Limits on Withholding
Withholding is limited to amounts reasonably related to the risks created by your actions or performance (such as returns, chargebacks, claims, disputes, or violations of our terms or policies) or to amounts you owe us. When we withhold funds, we will notify you of the basis for the withholding, review withheld amounts at least every 90 days, and release amounts that exceed our reasonably estimated exposure. Visit Section 2.3 of the Amplife® Vendor Participation Agreement ("Agreement") to learn more.
Withholding also operates within the limits in the Sell with Amplife® Service Terms ("Service Terms"):
Account reserves. A reserve on your account will not exceed the greater of (a) 10% of your average monthly Sales Proceeds over the prior three calendar months, or (b) the total value of open claims and disputes against your account at that time. Reserves are reviewed and released within 90 days unless an open claim, investigation, or chargeback proceeding requires the reserve to be maintained longer. You may request a review of any reserve determination by contacting us at [email protected]. (Service Terms Section 5.)
Claims withholding. If we receive claims, complaints, or notices related to your listings, we may withhold amounts reasonably estimated to cover the value of those claims while they are pending. We will notify you of the amounts withheld and the basis for the withholding, and withheld amounts are released or applied within 30 days of final resolution of the applicable claim. (Service Terms Section 3.3.)
After termination. Following termination of the Agreement or the Service Terms, or the closure of your last active listing, we may retain a reserve from final remittances for up to 120 days to cover anticipated refunds, chargebacks, and claims, released on the same review terms as account reserves. (Service Terms Section 5.)
These Service Terms limits do not apply where we reasonably suspect deceptive, fraudulent, or illegal activity, or to amounts you owe us; those situations are handled as described below and in Section 2.3 of the Agreement.
Suspensions and Appeals
When we suspend an account, we withhold funds to settle outstanding transactions, including return or refund claims from customers, inventory removal costs, and outstanding fees. You may appeal your account suspension by following the instructions provided to you in the notice of account suspension. If your account is reinstated as a result of the appeal, funds will be released and disbursed according to your disbursement schedule.
If your account is not reinstated following an appeal or you choose not to appeal the suspension, after 90 days from when your account was suspended, you may separately request funds disbursement by contacting us at [email protected]. We will conduct a separate investigation to evaluate your account for abusive, fraudulent, or other prohibited activity. During this process, we may request that you provide additional information or documentation regarding your identity, financial instruments, and listing sourcing. We may validate any information that you provide with third parties or government agencies.
Deceptive, Fraudulent, or Illegal Activity
Examples of deceptive, fraudulent, or illegal activities include, but are not limited to: falsifying or misrepresenting your identity, violating the Anti-Counterfeiting Policy, or submitting forged documents to Amplife®. If we determine that your account or any other account you have operated has been used to engage in deceptive, fraudulent, or illegal activity (including the sale of counterfeit goods), or to repeatedly violate the Code of Conduct or any other Program Policies that protect our customers and vendors, then amounts arising from or associated with that activity may be withheld and, upon final determination, applied to customer redress, our damages, and our costs. Any remainder will be handled as required by applicable law, including unclaimed-property law. Funds are not held indefinitely: withheld amounts are released to you, applied as described above upon final determination, or handled as applicable law requires.
This policy is a Program Policy under the Agreement. If anything in this policy conflicts with the Agreement or the applicable Service Terms, the Agreement and Service Terms control.
Prior versions are available in our version history.