Code of ConductUpdated 2 months ago

All vendors are expected to adhere to the following Code of Conduct when selling with Amplife®. Vendor offenses and prohibited content can result in suspension and/or termination of your Amplife® account.

This policy requires that vendors act fairly and honestly on Amplife® to ensure a safe buying and selling experience. All vendors must:

• Treat everybody with respect, including communicating with Amplife® and customer support requests;

• Provide accurate information to Amplife® and our customers at all times;

• Act fairly and not misuse our features or services;

• Not attempt to damage or abuse another vendor, their listings or ratings;

• Not attempt to influence customers’ ratings, feedback, and reviews;

• Not send unsolicited or inappropriate communications;

• Not contact customers who have placed an order on amplife.co except to fulfill the order and answer their customer service questions;

• Not attempt to circumvent the Amplife® sales process, unless you are on an active Showcase Selling Plan;

• Not operate more than one vendor account on Amplife® without a legitimate business need; and

• Not engage in conduct that violates price fixing laws.

Violating the Code of Conduct or any other Program Policies may result in actions against your account, such as cancellation of listings, withholding of payments, and suspension and/or termination of your Amplife® account.

Accurate Information

You must provide accurate information to Amplife® and our customers, and update the information if it changes. For example, this means that you must use a business name that accurately identifies your business and place your listings in the correct category.

Acting Fairly

You must act fairly and lawfully and may not misuse any service provided by Amplife®. Examples of unfair activities include:

• Providing misleading or inappropriate information to Amplife® or our customers, such as by creating multiple listings for the same listing or posting offensive listing images;

• Attempting to increase the price of a listing after an order is confirmed;

• Artificially inflating web traffic (using bots or paying for clicks);

• Attempting to influence search results by inflating search ranking through keyword manipulation or incentivizing customers’ searches to appear as organic behavior;

• Attempting to damage another vendor, their listings or ratings; and

• Allowing other people to act on your behalf in a way that violates our policies or your agreement with Amplife®.

Ratings, Feedback, and Reviews

You may not attempt to influence or inflate customers’ ratings, feedback, and reviews. You may request feedback and reviews from customers that ordered your listing in a neutral manner, but may not:

• Pay for or offer an incentive (such as coupons or free listings) in exchange for providing or removing feedback or reviews;

• Ask customers to write only positive reviews or ask them to remove or change a review;

• Solicit reviews only from customers who had a positive experience; and

• Review your listings or competitors’ listings.

Communications

You may not send unsolicited or inappropriate messages. All communications to customers must be necessary for fulfilling the order or answering customer support requests. Marketing communications are prohibited.

Customer Information

If you receive customer information such as emails, addresses or phone numbers to fulfill orders, you may use that information only to fulfill orders. You must keep customer information confidential at all times and only parties that fulfill the order can access it. You may not use customer information to contact customers (except to fulfill orders and answer customer support requests) or share it with any third party.

Circumventing the Sales Process

You may not attempt to circumvent the Amplife® sales process or divert Amplife® customers to another website. This means that you may not provide links or messages that prompt users to visit any external website or complete a transaction elsewhere.

Only vendors with an active Showcase Selling Plan subscription may circumvent the sales process, subject to Sell with Amplife® Service Terms.

Multiple Selling Accounts on Amplife®

You may only maintain one vendor account unless you have a legitimate business need to open a second account and your account is in good standing. If any of your accounts are not in good standing, we may deactivate all of your selling accounts until all accounts are in good standing.

An example of a legitimate business justification is if you own multiple brands and maintain separate businesses for each

Listing Quality

All vendors must maintain high-quality listings. Indications that you are not maintaining high-quality listings, content, and experiences include excessive negative customer reviews and excessive refund requests.

Policy Violations

Failure to adhere can result in suspension and/or termination of your Amplife® account. All vendors are responsible for understanding and complying with all Program Policies.